Frequently Asked Questions

Here are the answers to FAQs about the Aviva Community Fund Competition.

Have more questions? Please review our Terms and Conditions for complete Aviva Community Fund Competition details and eligibility criteria.

What's new to the Aviva Community Fund this year?

• Only Canada Revenue Agency (CRA) registered charitable organizations or CRA-qualified donees operating in Canada (and in good standing) can submit ideas.

• More prizes – we’re awarding 160 prizes throughout the 2018 competition.

• Simplified process– we’re making it easier than ever to apply with one central theme: bringing people together to create change within our community. We’ve eliminated our previous four idea categories and have made our idea submission form friendlier.

• One big announcement – stay tuned on November 20, 2018 for a full list of Aviva Community Fund Competition winners on our website.

What are the idea categories?

You’ll need to submit your entry into one of our two idea categories:

Small Ideas category

• 50 prizes of $10,000

Big Ideas category

• 3 prizes of $100,000

• 7 consolation prizes of $15,000

Who can submit an idea?

To be eligible for entry into the Aviva Community Fund Competition, you must meet the following requirements:

• You must be a Canada Revenue Agency (CRA) registered charitable organization or a CRA-qualified donee operating in Canada (and be good standing) or be submitting on behalf of one of these entities. If you are a charity, you will be required to submit your Charitable Registration Number as part of your idea submission; and

• You must be residing in Canada and be a permanent Canadian resident or citizen of Canada.

Note: If you are under the age of 18, you must have approval by a parent or guardian and indicate that you have such approval to participate when registering. Registrants under the age of 18 may be asked to provide written evidence of parent/guardian approval at Aviva’s discretion.

How do I submit an idea?

Submitting your idea is easy. Just follow these four simple steps:

1. Identify an idea that will make your community better by bringing people together to create positive change and requires funding to make it a reality.

2. Register with the Aviva Community Fund at

3. Submit your idea into the Aviva Community Competition on between 12:00 p.m. ET on August 28, 2018 and 5:00 p.m. ET on September 18, 2018. Add photos and videos to your idea submission to paint a better picture.

4. Get your friends, family and even total strangers to vote for your project! Promote it using Facebook, Twitter or community events.

What information do I need to include to submit an idea?

Please review this document . It will prepare you to answer the questions we ask during the Idea Submission round.

Download the Idea Submission Guide

How do I edit my idea?

You can only edit your idea during the Idea Submission round from August 28, 2018 to September 18, 2018. During this period, you will be able to save a draft of your idea, but once you hit “Submit”, you will not be able to make any further changes.

What happens after I submit my idea?

Our team of moderators will review your entry to make sure it meets the eligibility criteria. This will take up to three (3) business days. If we require additional information during the moderation process, we’ll contact you. We’ll email you to let you know when our moderators have approved your idea.

When will I know if my idea has won?

All Big Ideas and Small Ideas category winners are expected to be notified by Aviva on or before November 16, 2018. Aviva expects to publicly announce the full list of winners on the Aviva Community Fund website on November 20, 2018 at 12:00 p.m. Eastern Time (ET).

How do I remove my idea?

You can delete your idea at any time by contacting us. Before you do, be sure you want to remove your idea. Doing this will delete it permanently. We are not able to restore an idea once you request it to be deleted.

What happens after the voting round?

Everyone registered on the Aviva Community Fund website can vote for their favourite Big Idea(s) and Small Idea(s) during the Voting Round which opens at 12:00 p.m. ET on September 25, 2018 and closes at 5:00 p.m. ET on October 4, 2018. All you need to do is click on the “Submit your votes” button on any idea you want to support.

Registered participants have a total of 10 votes to use during the Voting Round and can cast all their votes for the same idea or spread them over multiple ideas. Registered participants can cast all 10 votes at once or at different times throughout the Voting Round. Once a vote is cast, it cannot be taken back or changed.

Registered participants who have submitted an idea are permitted to vote for their own idea.

I have no votes left. What can I do?

Once you have used up your 10 votes, you can continue supporting your favourite ideas by encouraging others to vote. Share the ideas you support on Facebook, Twitter and by email. You can also share an individual idea by going to its specific page and choosing one of the social media share options.

How are the winners determined?

Small Ideas category (for $10,000 funding):

• The fifty (50) ideas that receive the highest number of votes in the Small Ideas category will each receive a $10,000 prize, subject to a final due diligence check by Aviva.

Big Ideas category (for $100,000 funding):

• The ten (10) ideas that receive the highest number of votes in the Big Ideas category will progress to the Judging Round.

• The three (3) ideas with the highest scores in the Judging Round will each receive a $100,000 prize.

• The remaining seven (7) ideas will each receive a consolation prize of $15,000.

Who are the judges for the Big Ideas category?

Aviva will appoint up to seven judges to comprise the judging panel that will review and select the Big Ideas category winners. All judges will complete a Conflict of Interest Disclosure Statement. If Aviva believes there may be a conflict of interest based on a relationship between a judge and an idea submitter, that judge's scores will not be included in that idea's evaluation.

What is a top ranked broker-supported idea?

Another important way to get support for your idea is to team up with an Aviva broker partner in your community. The idea receiving the most Aviva broker partner votes during the competition will receive a $5,000 recognition prize, in addition to any other prize funds awarded.

Find a broker in your area

How do I stop receiving emails from the Aviva Community Fund?

You can unsubscribe from email updates at any time by changing your consent preferences in your profile on once you are logged in. Don’t forget you need to log in to change your preference settings.

I am having problems registering.

Every voter needs a unique email address to register on the Aviva Community Fund site. If you are still having problems, contact us, describe the issue and we’ll get back to you as quickly as we can.

I am having problems submitting an idea on the website.

Contact us, describe the issue and we will get back to you as quickly as we can.

I am having problems signing in.

If you have not received a confirmation email from us and followed the instructions in it, you are not actually registered yet. If you can't locate the email, check your spam/junk folder. If you still can’t locate the confirmation email, contact us.

If you have completed the registration verification process and are still having problems logging in, click on Forgot password and follow the instructions to reset your password.

If you are still having problems, contact us, describe the issue and we will get back to you as quickly as we can.

I get a security warning when I try to sign in.

Don’t worry! The Aviva Community Fund website uses a secure connection during the registration process to keep your personal information safe. You may receive a security warning depending on your browser settings. If this happens, please use another browser.

If you are still having problems, contact us, describe the issue and we’ll get back to you as quickly as we can.

I am having trouble voting.

You must be registered in order to vote. If you have already registered, voting takes place from September 25, 2018 at 12:00 p.m. ET until October 4, 2018 at 5:00 pm ET.

If you are still having trouble, contact us, describe the issue and we will get back to you as quickly as we can.

I don't see certain parts of the website

The Aviva Community Fund website is optimized to use up-to-date web browsers such as Chrome 44, Firefox 39, Safari 8 and Internet Explorer 11. While we have tried to ensure the site functions properly on older web browsers, you may experience some limitations. If you are having problems using the site, please ensure your browser is up-to-date by visiting

If you are still having problems, contact us, describe the issue and we will get back to you as quickly as we can.

I can't find the idea I am looking for.

If you can’t find the idea that you are looking for by using the search tool on our homepage, it could be due to one of the following issues:

• All approved ideas will be posted on the Aviva Community Fund website starting on the first day of the Voting Round on September 25, 2018 at 12:00 p.m. ET

• The idea submitter may have removed the idea from the competition, so you can no longer vote for it.

• You may have entered the incorrect idea number. Try searching for the idea another way, by using the idea submitter’s name, the idea title, or another key word that may be in the idea description.

If you are still having problems, contact us, describe the issue and we will get back to you as quickly as we can.